operating-policy

Privacy Guarantee

01 — PURPOSE & COMMITMENT

Limazon Transportation provides private, pre-arranged chauffeured ground transportation throughout Dallas, Fort Worth, and the greater DFW Metroplex.

Our services may include airport transportation, corporate and executive travel, point-to-point transportation, hourly chauffeur services, hotel transportation, private events, and special occasions.

Our operating standards are built around:

Safety • Professionalism • Reliability • Comfort • Respect • Integrity

This policy explains our standards regarding regulatory compliance, chauffeurs, vehicles, reservations, payments, cancellations, airport transportation, passenger conduct, accessibility, privacy, lost property, complaints, and customer service.

02 — REGULATORY & LICENSING COMPLIANCE

Limazon Transportation is committed to complying with applicable federal, Texas, municipal, transportation-for-hire, airport, insurance, vehicle, and safety requirements.

Requirements may vary depending on the service, vehicle, driver, municipality, and airport involved.

Where a license, permit, registration, authorization, inspection, insurance requirement, or other credential is required before a particular regulated activity may be performed, Limazon Transportation will comply with that requirement before representing the credential as active.

Regulatory Transparency

Customers should be able to clearly distinguish between credentials that are pending and credentials that are officially issued.

Current Credential Status

Authority / Area

Requirement

Current Status

City of Dallas

Chapter 47A Transportation-for-Hire Operating Authority

Pending / In Process

DFW International Airport

Applicable Ground Transportation Authorization / Permit

Pending / In Process

Dallas Love Field

Applicable Commercial Transportation Requirements / Authorization

Pending / In Process

Other DFW Municipalities

Applicable local requirements

As Applicable

License or permit numbers will be published after official issuance and verification.

Important Notice

Pending / In Process means that the applicable process is underway and the credential has not been represented as active.

A pending application, permit, or license is not presented as an issued authorization.

Official credential information will be updated when applicable credentials are issued and verified.

03 — CITY OF DALLAS COMPLIANCE

Limazon Transportation will maintain applicable City of Dallas requirements for services subject to those requirements.

The City of Dallas states that transportation-for-hire services and includes regulatory activities such as driver criminal-history checks, vehicle inspections, insurance verification, complaint investigations, and field inspections. (Dallas City Hall)

Current Status: Pending / In Process

Operating Authority Number: To be added after official issuance and verification.

Limazon Transportation will not represent a pending City of Dallas authorization as active.

04 — DFW INTERNATIONAL AIRPORT

Limazon Transportation provides pre-arranged transportation to and from DFW International Airport, subject to applicable airport requirements.

DFW Airport states that its Ground Transportation Administration issues company, driver, and vehicle permits to regulated commercial transportation providers. (Dallas Fort Worth International Airport)

Applicable airport requirements may include:

• Company authorization.

• Driver credentials.

• Vehicle permits.

• Commercial insurance.

• Airport access.

• Pickup and drop-off procedures.

• Staging and waiting areas.

• Curbside operations.

• Airport safety requirements.

• Airport security requirements.

Current Status: Pending / In Process

Permit / Authorization Number: To be added after official issuance and verification.

Airport procedures may change. Current airport rules, signage, instructions, and requirements control when applicable.

05 — DALLAS LOVE FIELD

Limazon Transportation provides pre-arranged transportation to and from Dallas Love Field.

Dallas Love Field's current transportation information states that private luxury vehicles and limousines for hire must be prearranged and provides current airport pickup and drop-off procedures. (Dallas Love Field Airport)

Applicable requirements may include:

• Commercial transportation authorization.

• Pre-arranged service.

• Airport access.

• Pickup locations.

• Drop-off locations.

• Curbside procedures.

• Staging and waiting.

• Passenger accessibility.

• Airport safety and security.

Current Status: Pending / In Process

Authorization Number: To be added after official issuance and verification.

Airport instructions may change. Current airport signage, procedures, and official requirements control.

06 — SERVICE AREA & OTHER DFW CITIES

Limazon Transportation serves Dallas, Fort Worth, and other communities throughout the DFW Metroplex.

Requirements may differ between municipalities.

When operating in a municipality with specific transportation-for-hire, vehicle, driver, airport, or local requirements, Limazon Transportation will comply with applicable requirements for that service and location.

This policy does not represent a single Dallas license or airport authorization as automatically covering every municipality.

07 — CHAUFFEUR QUALIFICATIONS

Our chauffeurs represent Limazon Transportation and are expected to maintain a high standard of safety and professionalism.

Depending on the applicable service and requirements, chauffeur qualification may include:

• Valid driver's license.

• Acceptable driving record.

• Required driver or chauffeur credentials.

• Identity verification.

• Background screening.

• Applicable airport credentials.

• Required insurance-related qualifications.

• Compliance with applicable municipal requirements.

Where required by law, regulation, contract, or company policy, additional screening or testing may apply.

08 — CHAUFFEUR CONDUCT

Chauffeurs are expected to provide:

• Courteous service.

• Professional appearance.

• Respectful communication.

• Passenger discretion.

• Appropriate confidentiality.

• Safe and defensive driving.

• Reliable communication.

• Respect for passenger privacy.

Chauffeurs must follow applicable traffic laws and transportation requirements.

A chauffeur may not operate a vehicle while impaired or otherwise unable to safely perform driving duties.

09 — DRUG, ALCOHOL & IMPAIRMENT POLICY

Safety is non-negotiable.

A Limazon chauffeur may not operate a vehicle while impaired by:

• Alcohol.

• Illegal drugs.

• Unlawfully used controlled substances.

• Any substance that materially affects safe driving or judgment.

Where applicable, Limazon may require drug or alcohol screening or testing in accordance with applicable law, regulation, contractual requirements, or company policy.

Any suspected impairment that could affect passenger safety may result in the chauffeur being removed from driving duties.

10 — VEHICLE SAFETY & MAINTENANCE

Limazon Transportation places passenger safety ahead of convenience or scheduling.

Vehicles are maintained with attention to:

• Mechanical condition.

• Safety.

• Cleanliness.

• Comfort.

• Professional appearance.

• Applicable inspections.

• Required equipment.

A vehicle with a known safety or mechanical issue may be removed from service until the concern has been properly addressed.

11 — SAFE DRIVING

Chauffeurs are expected to:

• Obey applicable traffic laws.

• Follow posted speed limits.

• Practice defensive driving.

• Avoid distracted driving.

• Use appropriate caution in severe weather.

• Maintain safe following distances.

• Never drive while impaired.

• Follow airport traffic and transportation rules.

Passenger safety takes priority over maintaining a scheduled arrival time.

12 — EMERGENCIES & INCIDENTS

For an immediate life-safety emergency involving police, fire, medical assistance, or another urgent threat, call 911.

Limazon may document and review accidents, safety incidents, significant customer complaints, vehicle damage, or other events as appropriate.

When legally required or reasonably necessary, Limazon may cooperate with law enforcement, airport authorities, regulators, insurers, and other authorized agencies.

13 — RESERVATION-ONLY SERVICE

Limazon Transportation operates on a private, pre-arranged reservation basis.

Street hails are not accepted.

Reservations should be made in advance whenever possible.

Customers are responsible for providing accurate information so Limazon can properly plan the requested service.

14 — BOOKING INFORMATION

Customers should provide accurate:

• Pickup address.

• Destination.

• Date.

• Pickup time.

• Passenger count.

• Passenger contact information.

• Flight number when applicable.

• Airline information when applicable.

• Special transportation requirements.

Changes should be communicated as soon as possible.

Incorrect or incomplete information may affect vehicle selection, scheduling, pickup coordination, or service availability.

15 — RATES & RESERVATION TERMS

Rates are communicated during or before the reservation process.

Pricing may be based on factors including:

• Distance.

• Duration.

• Vehicle class.

• Service type.

• Waiting time.

• Airport service.

• Special event requirements.

• Additional requested services.

• Applicable disclosed charges.

Any cancellation, waiting-time, no-show, or other reservation terms applicable to a particular booking will be communicated as part of the reservation process.

16 — PAYMENT POLICY 💳

Payments may be made securely through major online payment methods, including credit/debit cards and available digital payment services.

Applicable rates and charges will be communicated during or before the reservation process.

Depending on the service, charges may include:

• Base transportation fare.

• Hourly service charges.

• Waiting-time charges.

• Airport-related charges.

• Special event charges.

• Additional requested services.

• Applicable disclosed fees.

• Applicable cancellation or no-show charges.

Customers are responsible for providing accurate payment and reservation information.

Payment processing may be handled through a secure third-party payment platform or service provider.

Limazon Transportation does not intentionally request unnecessary payment information.

17 — CANCELLATION & REFUND POLICY ❌

Limazon Transportation understands that plans can change.

Cancellations More Than 24 Hours Before Pickup

Cancellations made more than 24 hours before the scheduled pickup time will receive a full refund, subject to any specific terms disclosed during the reservation process.

Cancellations Within 24 Hours

Cancellations made within 24 hours of the scheduled pickup time may incur a partial charge or may be non-refundable, depending on the applicable reservation terms and circumstances.

No-Shows

No-shows at the pickup location are non-refundable.

A no-show may include a passenger failing to appear for a scheduled pickup after the applicable waiting period or otherwise failing to use the reserved service without timely cancellation.

Reservation Changes

Customers should communicate changes as early as possible.

Changes to pickup time, location, destination, passenger count, vehicle requirements, or flight information may affect availability, pricing, and scheduling.

Any specific terms applicable to an individual reservation will be communicated during or before the booking process.

18 — AIRPORT FLIGHT MONITORING

When a customer provides a flight number and airline information, Limazon may monitor flight information to assist with airport pickup coordination.

Flight monitoring may help identify:

• Early arrivals.

• Delays.

• Updated arrival times.

Flight monitoring is provided as a convenience.

It does not guarantee accommodation for every cancellation, major schedule change, terminal change, airport closure, security restriction, weather event, or extraordinary delay.

Customers should communicate major flight changes whenever possible.

19 — AIRPORT PICKUP & DROPOFF

Airport pickups and drop-offs must follow the applicable airport's current procedures.

Chauffeurs will use designated areas, staging locations, curbside procedures, and access routes as required.

Airport rules may restrict where commercial vehicles can wait, stage, load, or unload.

Limazon does not guarantee a specific curb location when airport authorities change or restrict access.

Current airport instructions take priority.

20 — ACCESSIBILITY & SPECIAL REQUESTS

Limazon Transportation welcomes advance notice of accessibility and special transportation needs.

Customers should notify us as early as possible regarding:

• Mobility devices.

• Service animals.

• Assistance needs.

• Seating requirements.

• Other accessibility considerations.

We will make reasonable efforts to accommodate requests based on vehicle capacity, equipment, availability, and applicable requirements.

Dallas Love Field currently identifies designated accessibility pickup arrangements and advises passengers to arrange accessibility service directly with the transportation provider where applicable. (Dallas Love Field Airport)

21 — NON-DISCRIMINATION & EQUAL SERVICE

Limazon Transportation is committed to professional, respectful, and equal service.

We do not permit unlawful discrimination in the provision of transportation services.

Services are provided in accordance with applicable federal, state, and local law.

Every passenger should be treated with courtesy, dignity, and respect.

22 — PASSENGER CONDUCT

Passengers are expected to behave safely and respectfully.

Prohibited conduct includes:

• Violence.

• Threats.

• Harassment.

• Illegal activity.

• Illegal drug use or distribution.

• Property damage.

• Unsafe behavior.

• Interference with the chauffeur.

• Conduct that creates a serious safety concern.

• Severe intoxication that creates a safety or security concern.

Limazon may refuse, suspend, or end service when necessary to protect passengers, chauffeurs, vehicles, or the public.

23 — ALCOHOL IN VEHICLES

Alcohol-related situations must not create a safety or legal concern.

Passengers may not consume or possess alcohol in a manner prohibited by applicable law, airport rules, vehicle requirements, or company policy.

A passenger who is severely intoxicated or whose behavior creates a safety concern may be refused service or removed from service.

Chauffeurs are never permitted to operate while impaired.

24 — PROHIBITED ACTIVITIES

The following are not permitted during Limazon transportation:

• Illegal drug activity.

• Violence.

• Threats.

• Property damage.

• Harassment.

• Unsafe interference with vehicle operation.

• Illegal activity.

• Conduct that places passengers, chauffeurs, or the public at unreasonable risk.

• Weapons or dangerous conduct where prohibited by applicable law or policy.

Nothing in this section is intended to restrict any right or activity protected by applicable law.

25 — CUSTOMER PRIVACY

Customer information may be collected and used when reasonably necessary to:

• Manage reservations.

• Communicate with customers.

• Coordinate transportation.

• Monitor flights when requested.

• Process payments.

• Provide customer service.

• Maintain business records.

• Meet legal or regulatory requirements.

Customer Information

Limazon Transportation does not sell customer information.

Information may be disclosed when required or permitted by law, regulation, court order, governmental authority, insurance process, or another legally authorized requirement.

26 — LOST & FOUND 🔎

If a customer believes an item was left in a Limazon vehicle, the customer should contact Limazon Transportation as soon as possible.

We will make reasonable efforts to locate and return property that has been found.

To help us identify an item, customers should provide:

• Date of the trip.

• Approximate pickup time.

• Pickup location.

• Destination.

• Description of the missing item.

• Passenger name.

• Contact information.

Limazon Transportation is not responsible for personal property left unattended in a vehicle.

Shipping, delivery, or handling costs may apply when a customer requests return of a found item.

27 — WEATHER, TRAFFIC & UNEXPECTED CONDITIONS

Transportation schedules can be affected by:

• Severe weather.

• Flooding.

• Traffic congestion.

• Accidents.

• Road closures.

• Construction.

• Airport delays.

• Security restrictions.

• Other unexpected conditions.

Safety takes priority over schedule.

A trip may be delayed, rerouted, rescheduled, or adjusted when necessary to protect passengers and chauffeurs.

28 — CUSTOMER COMPLAINTS & SERVICE CONCERNS

Limazon Transportation encourages customers to contact us directly regarding concerns involving:

• Reservations.

• Billing.

• Payments.

• Cancellations or refunds.

• Chauffeur service.

• Vehicle condition.

• Safety.

• Airport coordination.

• Lost property.

• Other service matters.

Limazon Transportation

Phone: (945) 444-8383
Email: rk@limazon.net

We will make reasonable efforts to review and respond to customer concerns.

29 — COMPLAINTS & REGULATORY CONTACTS

Customers may also contact the appropriate government or airport authority regarding applicable transportation regulations or regulatory concerns.

City of Dallas — Transportation Regulation Division

3448 West Mockingbird Lane
Dallas, TX 75235
Phone: (214) 670-3161

For complaints or to report a violation, contact the City of Dallas at 311 or (214) 670-3111.

The City of Dallas identifies 311 as the reporting channel for transportation-for-hire violations. (Dallas City Hall)

DFW International Airport — Ground Transportation

DFW Ground Transportation Administration handles regulated commercial ground transportation permitting and related airport requirements.

Phone: (972) 973-4060

DFW's official information identifies company, driver, and vehicle permits as part of its regulated ground transportation program. (Dallas Fort Worth International Airport)

Dallas Love Field

Airport Operations / Information: (214) 670-LOVE (5683)

Current airport transportation procedures should always be followed. (Dallas Love Field Airport)

30 — LICENSE & PERMIT DISCLOSURE

Limazon Transportation will use clear status descriptions for applicable credentials.

Pending / In Process

An application or authorization process is underway and the credential has not yet been represented as active.

Issued / Active

The applicable authority has officially issued the credential and Limazon has verified the information.

To Be Added

The official license, permit, or authorization number will be published after issuance and verification.

Limazon Transportation will not intentionally present a pending credential as an active license or permit.

31 — POLICY & REGULATORY CHANGES

Transportation requirements, airport procedures, municipal regulations, and company procedures may change.

Limazon Transportation may update this policy when necessary.

If an applicable law, regulation, airport rule, permit condition, insurance requirement, or governmental requirement differs from this policy, the applicable legal or regulatory requirement controls.

Customers should refer to the current version published on the Limazon Transportation website.

32 — REGULATORY DISCLAIMER

This policy is intended to provide customers with a clear explanation of Limazon Transportation's operating, safety, regulatory, and customer-service standards.

It does not replace or override:

• Federal law.

• Texas law.

• City of Dallas requirements.

• Airport requirements.

• Municipal regulations.

• License conditions.

• Permit conditions.

• Insurance requirements.

• Government orders.

Applicable legal and regulatory requirements always control.

33 — OUR SERVICE PROMISE

At Limazon Transportation, we believe private transportation should be simple, comfortable, professional, and dependable.

We work to provide:

Safe transportation.

Professional chauffeurs.

Clean and comfortable vehicles.

Respectful customer service.

Clear communication.

Transparent regulatory information.

From the moment a reservation is made until the passenger reaches the destination, our goal is to provide a transportation experience built on:

Safety • Professionalism • Reliability • Comfort • Respect • Integrity

LIMAZON TRANSPORTATION

Professional • Safe • Reliable

Phone: (945) 444-8383
Email: rk@limazon.net

Serving Dallas, Fort Worth & the Greater DFW Metroplex

© 2026 Limazon Transportation. All rights reserved.

Direct dispatch and regulatory inquiries can be submitted directly through our official operational channels.

For transportation-related complaints involving the City of Dallas, customers may contact Dallas 311 or call 214-670-3111.

Direct Support & Regulatory Reporting

Company Contact Information

Complaints & Regulatory Contacts

For dispatch inquiries, itinerary updates, or corporate billing questions, reach our executive administrative team directly:

For official transportation-related complaints involving municipal operations in the City of Dallas, passengers may contact regulatory representatives:

Phone: [Enter Business Phone]
Email: [Enter Business Email]

Dallas City Services: Contact Dallas 311 or call 214-670-3111 directly.

Non-Discrimination Policy

Legal Disclaimer & Updates

Limazon Transportation does not discriminate based on race, color, national origin, religion, disability, gender, sexual orientation, age, or any protected class.

Policies may be updated to reflect local, state, or airport regulatory changes. The current binding version is maintained on our official website.

Passenger Assistance & City Reporting

For questions regarding service compliance, zero-tolerance policies, or to file feedback directly with the City of Dallas Transportation Regulation Division, our support team stands ready to assist.

Experience precision-engineered chauffeured travel managed under full City of Dallas regulatory compliance and transparent operating policies.

Navigation & Booking

Dispatch & Contact

LIMAZON TRANSPORTATION

Phone: (945) 444-8383

Email: rk@limazon.net

Serving Dallas, Fort Worth & the Greater DFW Metroplex

© 2026 Limazon Transportation LLC.. Arlington TX. 76017 - All rights reserved.