operating-policy

1. Regulatory Compliance & Operating Authority

Limazon Transportation is committed to operating in accordance with applicable federal, Texas state, local, municipal, airport, and transportation-for-hire requirements applicable to the services we provide.

Depending on the location and type of service, requirements may include operating authority, company registration, driver qualifications or permits, vehicle requirements, inspections, insurance, airport authorization, airport access procedures, and other applicable credentials.

Current Regulatory Status

Regulatory Area

Status

City of Dallas — Operating Authority

Pending / In Process

DFW International Airport — Ground Transportation Authorization

Pending / In Process

Dallas Love Field — Commercial Transportation Requirements

Pending / In Process

Other DFW Cities — Local Requirements

As Applicable

Important: “Pending / In Process” does not mean a license, permit, or authorization has been issued or is currently active.

License, permit, and authorization numbers will be published after official issuance and verification.

Transportation-for-hire and airport requirements may change. Limazon Transportation will follow the applicable requirements in effect for its operations.

2. Service Area & Operations

Limazon Transportation provides pre-arranged private transportation throughout the Dallas–Fort Worth area.

Services may include:

• Airport transportation

• Business and corporate transportation

• Point-to-point transportation

• Private chauffeur service

• Family and individual transportation

• Scheduled appointments and events

• Pre-arranged transportation between cities within the DFW Metroplex

Transportation outside the normal service area may be available by advance arrangement.

Operations are subject to applicable local requirements in the jurisdiction where transportation is provided.

A reservation or customer request does not override applicable transportation laws, airport rules, traffic regulations, safety requirements, or permit conditions.

3. Chauffeur Qualifications & Professional Standards

Limazon Transportation is committed to using chauffeurs who meet applicable qualification and authorization requirements for the services they perform.

Depending on applicable law, regulation, contract, airport requirements, and company policy, chauffeur qualifications may include:

• Valid driver's license appropriate for the vehicle and service

• Acceptable driving record

• Required transportation or airport authorization

• Required background screening

• Required training

• Compliance with applicable age or experience requirements

• Compliance with company safety standards

• Compliance with applicable drug and alcohol requirements

Chauffeurs are expected to:

• Operate vehicles safely and responsibly

• Follow traffic laws and transportation regulations

• Treat customers with courtesy and respect

• Maintain professional appearance and conduct

• Protect customer privacy

• Assist passengers within reasonable service limitations

• Follow airport and pickup/drop-off procedures

• Report safety or vehicle concerns promptly

• Avoid distracted or unsafe driving

Where required by applicable law or regulatory authority, chauffeur credentials, permits, screenings, or other qualifications will be maintained and verified.

4. Drug, Alcohol & Impairment Policy

Safety requires every chauffeur to be capable of operating a vehicle without impairment.

Driving or providing transportation services while impaired by:

• Alcohol

• Illegal drugs

• Misused prescription medication

• Any controlled substance

• Any other substance that could impair safe driving

is prohibited.

Chauffeurs are expected to comply with applicable federal, state, local, airport, and company requirements concerning drug and alcohol use.

Limazon Transportation may take appropriate action when there is a reasonable safety or compliance concern, consistent with applicable law.

5. Vehicle Safety & Maintenance

Passenger safety and vehicle reliability are essential parts of our service.

Vehicles used by Limazon Transportation are expected to be maintained in safe operating condition and to meet applicable requirements for the type of transportation service being provided.

Vehicle standards may include:

• Required registration

• Required permits or decals

• Applicable inspections

• Required commercial insurance

• Proper maintenance

• Working safety equipment

• Clean and sanitary passenger areas

• Safe tires, brakes, lights, and other operating components

• Properly functioning passenger doors and restraints

• Appropriate interior and exterior condition

Vehicles may be inspected, serviced, cleaned, or removed from service when necessary to address safety, maintenance, cleanliness, or regulatory concerns.

A vehicle will not knowingly be used for passenger transportation when a known condition creates an unreasonable safety concern.

6. Insurance & Financial Responsibility

Limazon Transportation is committed to maintaining insurance coverage applicable to its operations and services.

Coverage may include commercial automobile liability and other insurance required by applicable law, regulatory authorities, municipalities, airports, contracts, or operating requirements.

Required insurance documentation will be maintained and updated as applicable.

Insurance requirements can differ depending on the location, service, vehicle, airport operation, or regulatory program. Limazon Transportation will comply with the requirements applicable to the operation being performed.

7. DFW International Airport Transportation

Limazon Transportation provides pre-arranged transportation to and from DFW International Airport.

Airport transportation is subject to applicable airport rules, permits, access requirements, staging requirements, designated pickup/drop-off locations, and security requirements.

Customers should follow the pickup instructions provided by Limazon Transportation and remain reachable by phone when practical.

Pickup locations may vary according to:

• Airport operating procedures

• Terminal conditions

• Designated commercial transportation areas

• Security requirements

• Construction or traffic conditions

• Airport instructions

• Customer accessibility needs

Flight Monitoring

When a customer provides a flight number, Limazon Transportation may monitor available flight information to assist with pickup coordination.

Flight monitoring is provided as a convenience and does not guarantee accommodation for every delay, cancellation, terminal change, diversion, airport closure, traffic condition, security restriction, or extraordinary circumstance.

Customers should provide accurate flight information and remain reachable when possible.

8. Dallas Love Field Transportation

Limazon Transportation provides pre-arranged transportation to and from Dallas Love Field.

Commercial transportation at Love Field is subject to applicable City of Dallas and airport requirements.

Limazon Transportation will follow applicable requirements concerning:

• Pre-arranged transportation

• Commercial vehicle access

• Pickup and drop-off procedures

• Airport traffic procedures

• Driver requirements

• Vehicle requirements

• Airport security and operating rules

Airport procedures may change. Customers should follow the pickup instructions provided for their specific reservation.

9. Fort Worth & Other DFW Municipalities

Transportation provided in Fort Worth, Arlington, and other DFW municipalities may be subject to local transportation, vehicle-for-hire, airport, traffic, permitting, or business requirements.

Limazon Transportation will comply with requirements applicable to the jurisdiction in which services are provided.

Because local requirements may differ between municipalities, the applicable rules for the specific location and service will control.

10. Passenger Safety

Limazon Transportation places passenger safety ahead of convenience.

Passengers are expected to follow reasonable safety instructions provided by the chauffeur.

Passengers should:

• Remain properly seated while the vehicle is moving

• Use available seat belts

• Follow applicable child-restraint requirements

• Keep personal belongings secure

• Avoid interfering with the driver

• Follow airport and pickup-area safety instructions

• Notify the chauffeur of significant safety concerns

Chauffeurs may decline or discontinue transportation when a situation creates a significant and reasonable safety concern, subject to applicable law.

11. Prohibited Activities

For the safety and comfort of passengers, chauffeurs, and the public, certain activities are prohibited in Limazon Transportation vehicles.

Prohibited conduct may include:

• Smoking where prohibited

• Use of illegal drugs

• Possession or consumption of illegal substances

• Dangerous or threatening behavior

• Violence or attempted violence

• Harassment

• Property damage

• Interference with the chauffeur

• Deliberate unsafe conduct

• Transport of prohibited or unlawful items

• Any activity that violates applicable law or transportation regulations

Limazon Transportation reserves the right to refuse or discontinue service when permitted by law if passenger conduct creates a safety, legal, or operational concern.

12. Weapons & Dangerous Items

Customers must not bring unlawful weapons, hazardous materials, or other prohibited items into a vehicle.

Transportation of any lawful item that is subject to special restrictions remains subject to applicable federal, state, local, airport, and transportation rules.

Airport transportation may be subject to additional security requirements.

Customers are responsible for ensuring that their personal property complies with applicable law and airport security requirements.

13. Customer Conduct

We are committed to providing a professional and respectful environment for every passenger.

Customers are expected to treat chauffeurs and other passengers respectfully.

Threatening, abusive, discriminatory, violent, or unsafe behavior may result in refusal or termination of service where permitted by law.

Limazon Transportation will make reasonable efforts to address customer concerns professionally and fairly.

14. Accessibility & Equal Service

Limazon Transportation is committed to treating passengers with courtesy, dignity, and respect.

We do not permit unlawful discrimination and provide services in accordance with applicable law.

Customers are encouraged to provide advance notice of:

• Accessibility requirements

• Mobility devices

• Service animals

• Special seating requirements

• Other transportation needs

Advance notice allows Limazon Transportation to determine whether the requested service can be safely and appropriately accommodated.

Service availability may depend on vehicle type, equipment, passenger needs, and applicable requirements.

15. Service Animals

Limazon Transportation recognizes applicable legal protections concerning service animals.

Customers traveling with a service animal are encouraged to notify Limazon Transportation in advance when practical so that appropriate transportation arrangements can be coordinated.

Any applicable legal requirements concerning service animals will control.

16. Reservations & Booking

Transportation services are provided on a pre-arranged basis.

Customers should provide accurate information when making a reservation, including when applicable:

• Passenger name

• Pickup location

• Destination

• Date and time

• Flight information

• Passenger count

• Contact information

• Special transportation requirements

A reservation is subject to confirmation and the applicable reservation terms.

Customers should promptly notify Limazon Transportation of changes to pickup time, location, passenger count, flight information, or other important reservation details.

17. Rates, Payments & Charges

Applicable transportation rates and reservation charges will be communicated during or before the booking process.

Payments may be made using available secure payment methods, including major credit/debit cards and available digital payment services.

Additional charges may apply when disclosed in the applicable reservation terms, including certain waiting time, additional stops, special requests, or other customer-requested services.

Customers will be informed of applicable charges as reasonably practicable.

18. Cancellation Policy

More Than 24 Hours Before Pickup

Cancellations made more than 24 hours before the scheduled pickup time receive a full refund.

Within 24 Hours of Pickup

Cancellations made within 24 hours may be subject to a partial charge or may be non-refundable, depending on the applicable reservation terms.

No-Shows

No-shows at the scheduled pickup location are non-refundable.

Customers should contact Limazon Transportation as soon as possible when a reservation needs to be cancelled or changed.

19. Delays, Traffic & Unforeseen Circumstances

Limazon Transportation makes reasonable efforts to provide transportation according to the confirmed reservation.

Travel times may be affected by circumstances outside the company's reasonable control, including:

• Traffic congestion

• Accidents

• Road closures

• Severe weather

• Construction

• Airport restrictions

• Security incidents

• Flight disruptions

• Emergency conditions

• Government restrictions

• Other unforeseen circumstances

When reasonably possible, Limazon Transportation will communicate significant service changes or delays to the customer.

20. Customer Privacy

Customer information is used only as reasonably necessary to:

• Manage reservations

• Communicate with customers

• Coordinate transportation

• Monitor flight information when provided for a reservation

• Process payments

• Provide transportation services

• Address customer-service matters

• Meet legal or regulatory requirements

Limazon Transportation does not sell customer information.

Customer information will be handled in accordance with applicable privacy requirements and company practices.

21. Lost & Found

Customers should contact Limazon Transportation as soon as possible if they believe an item was left in one of our vehicles.

We will make reasonable efforts to locate and return property that has been found.

Customers should provide:

• Date and approximate time of the trip

• Pickup location

• Destination

• Description of the missing item

• Customer contact information

Limazon Transportation is not responsible for personal property left unattended in a vehicle.

If an item is found, reasonable efforts will be made to coordinate its return.

Shipping, delivery, or handling costs may apply when a customer requests delivery or return of a found item.

22. Customer Complaints & Service Concerns

Limazon Transportation encourages customers to contact the company first with questions, concerns, or service complaints.

We will make reasonable efforts to review complaints and respond appropriately.

When submitting a complaint, customers are encouraged to provide:

• Name and contact information

• Date and approximate time of service

• Pickup and destination

• Reservation information, if available

• Description of the concern

• Supporting information or documentation, if applicable

Complaints involving safety, discrimination, property, service quality, billing, or regulatory concerns will be reviewed as appropriate.

23. Regulatory Complaints & City of Dallas Contact

For complaints or to report a transportation-for-hire violation within the City of Dallas, customers may contact the City of Dallas at:

311
(214) 670-3111

Customers may also contact Limazon Transportation directly:

Phone: (945) 444-8383
Email: INFO@LIMAZON.NET

For immediate life-safety emergencies, call 911.

24. Compliance Monitoring & Policy Updates

Limazon Transportation will periodically review its operating practices and applicable regulatory requirements.

Policies, procedures, service terms, and regulatory requirements may be updated when necessary.

Changes may be made to reflect:

• New or amended laws

• Updated municipal requirements

• Airport rule changes

• Permit conditions

• Insurance requirements

• Safety standards

• Operational changes

• Customer-service improvements

The current version of this policy published by Limazon Transportation will govern unless a specific reservation agreement or applicable law provides otherwise.

25. Commitment to Professional Service

Limazon Transportation is committed to providing transportation with professionalism, safety, reliability, courtesy, and respect.

Our goal is to provide customers with a dependable transportation experience while maintaining appropriate safety and compliance practices throughout our operations.

Professional. Safe. Reliable.

LIMAZON TRANSPORTATION

Operating, Safety & Service Policy

Phone: (945) 444-8383
Email: INFO@LIMAZON.NET

Serving Dallas, Fort Worth & the Greater DFW Metroplex

Professional • Safe • Reliable

Regulatory Status Notice

Applicable licenses, permits, and authorizations are maintained or pursued as required. Any credential identified as “Pending / In Process” is not represented as issued or active until officially issued and verified.

Non-Discrimination Policy

Legal Disclaimer & Updates

Limazon Transportation does not discriminate based on race, color, national origin, religion, disability, gender, sexual orientation, age, or any protected class.

Policies may be updated to reflect local, state, or airport regulatory changes. The current binding version is maintained on our official website.

Direct Support & Regulatory Reporting

Company Contact Information

Complaints & Regulatory Contacts

For dispatch inquiries, itinerary updates, or corporate billing questions, reach our executive administrative team directly:

For official transportation-related complaints involving municipal operations in the City of Dallas, passengers may contact regulatory representatives:

Phone: [945444 83 83]
Email: [info@limazon.net]

Dallas City Services: Contact Dallas 311 or call 214-670-3111 directly.

Experience precision-engineered chauffeured travel managed under full City of Dallas regulatory compliance and transparent operating policies.

Navigation & Booking

Dispatch & Contact

LIMAZON TRANSPORTATION

Phone: (945) 444-8383

Email: rk@limazon.net

Serving Dallas, Fort Worth & the Greater DFW Metroplex

© 2026 Limazon Transportation LLC.. Arlington TX. 76017 - All rights reserved.